FAQ’s

How Can We Help?

Online and Mobile Banking

Does National Police Federal Credit Union have a mobile app?

Yes! You can use our Mobile App to check your account balances, view your account transaction history, transfer funds between eligible accounts, pay bills on the spot, and locate an ATM.

To get started with the Mobile App, please visit our Mobile App page.

Does National Police Federal Credit Union have online banking?

Yes. For information on Online Banking features and how to register, visit our Online Banking page.

How do I sign up for Online Banking?

Get started today by entering your Member Number as your User ID.

Where do I find the Online Banking Login?

The Online Banking login is on the top left of every page of the website header.

What is a Personal Identification Number (PIN)?

A PIN is a numeric code you enter to enable a transaction at an ATM or point-of-sale terminal.

Why is my Home Banking login sending me to a Loan Application page?

The member automatically qualifies for a reduction in their loan and/or credit card interest rate and deferment of monthly payment (if applicable).

Can I make transfers between two Credit Union accounts?

Yes. Please contact the Credit Union via Live Chat for a Cross-Transfer Authorization and Disclosure Form.

Am I able to make transfers to my other bank or credit union accounts?

Yes. When you log into your National Police Federal Credit Union Online Banking, you will click on the “Move Money” tab and then “External Funds”.

What is External Loan Transfer?

External Loan Transfer allows you to pay Credit Union loans from other financial institutions.

What is Overdraft Line of Credit?

The Credit Union offers Overdraft Protection that is attached to your checking account as a line of credit at an annual percentage rate of 18%, in the event the account does not have the sufficient funds to clear a transaction.