FAQ’s

How Can We Help?

Account Information

How do I obtain my account/member number?

You can view your account/member number by logging into your Mobile/Online banking and going to ‘My Settings’. It will be listed at the top of the page underneath your name. If you do not have access to Mobile/Online banking, you will need to reach out to us via Live Chat between 8am – 5pm CDT.

How do I add or update a joint owner?

To add or update a joint owner, please contact the Credit Union via Live Chat.

How does National Police Federal Credit Union use my personal information?

Our privacy disclosure notification is available here.

How can I have my Direct Deposit sent to the Credit Union?

Contact the Credit Union via Live Chat to request a Direct Deposit Form.

Is there an easy way to pay my monthly loan payment or put extra money aside for something special?

Yes, you can set up a monthly transfer from your Savings or Checking account. Contact the Credit Union via Live Chat to request the Transfer Authorization Form.

How do I transfer money to another financial institution?

Please contact the Credit Union via Live Chat for an Outgoing Wire Transfer Form.

How do I transfer money into the Credit Union?

Please contact the Credit Union via Live Chat for our Incoming Wire Transfer Instructions.

What are the terms and conditions of my account?

Terms and Conditions.

Does National Police Federal Credit Union guarantee the quality of content if external websites, also known as third party links?

National Police Federal Credit Union does not endorse or guarantee third party links. The products and services offered on third party sites are not products of National Police Federal Credit Union. National Police Federal Credit Union cannot attest to the accuracy of information provided by the linked sites. Linking to a website does not constitute endorsement by National Police Federal Credit Union, or any of its employees, or the sponsors of the site or the products presented on the site. Other websites, which you may link to from the Credit Union’s site, are not bound by the National Police Federal Credit Union Website Privacy Policy.